"..a bardy view!"

The Killer Mail – Adam Crozier

In the recent weeks leading up to Christmas, I've received three cards from the Royal Mail asking for money. Each one says that additional postage needs to be paid before they can deliver a piece of mail.

There are three options: 1.Go directly to the sorting office and pay and collect. 2. Return the cards with stamps to the value. 3. Make a payment online.

The latter two will result in redelivery at a later date.

This is because the post office has begun charging over and above the regular price of a postage stamp depending on the size and shape of an envelope.

However it appears that the general public have not been very well informed.

I rejected the first option because it is time consuming and difficult to park. I rejected the second because it is stupid. It entails going to a post office (assuming one can be found) to buy stamps, sticking them on the card which the postman has already delivered, posting them in the box to be recollected, and then the annoying item being returned to him to be delivered.

The third option was the best. Save your legs, pay the bloody fee, and get the posty to deliver as normal.

I wonder if this is the reason why the size of the majority of greeting cards I've received have been rather small. Clearly those sending a six by six square inch card with the best intentions would be horrified to learn that I had to pay an extra £1.17p to receive it.

The Post Office says that £1 is a handling charge. Handling? It's a Christmas card for Gawds sake. That's why people post them. They are light, do not require a fork-lift truck, and are designed to fit through letter boxes!

In the same post I received a card that was ten inches by six. No problems with that one. It would indicate that equilateral cards are more troublesome than rectangular ones, and this causes problems for HM Post.

 Anyway, the three items which I had to pay for were all christmas cards, and all sent by people with best intentions. How many similar cases are there?

Supposing I sent a lovely card to an elderly aunt. Being unawhere of the new policy I would have stuck a first class stamp on it. My beloved relative who may be housebound would receive a mere formal notification that an item could not be delivered due to insufficient postage.

She would not be able to trudge to the sorting office. She wouldn't know who sent it. She's not internet savvy and not online. If she was fortunate, a neighbour would collect it for her, but that is reliance on good will. Something which the Royal Mail once had, but has long since lost. Suppose my Aunt was poor. Suppose she spent money retrieving my card, suppose she got a taxi and queued to get it. Suppose she was ill.

These examples are not extreme, and I suspect there are thousands of elderly people being inconvenience by the Royal Mail's inconsiderate and officious behaviour.

The Chief Executive of Royal Mail is Adam Crozier.The same man who was Chief Executive of the English Football Association six years ago. In 2007 his earnings were over £1million. That year he decreased Royal Mail's workforce by 45000, and to date has closed over 7000 post offices.

In his drive to increase profitability, he has decimated the nation's most loved organization, and turned the public against it. Today, his pay packet is five times higher than his boss – the UK's Prime Minister Gordon Brown. Yes. Adam is a public servant!

Rarely will he be seen giving interviews. It was he who presided over the most embarrassing events involving English football, when the FA was rarely out of the headlines. It was he who appointed Sven Goran Eriksson. He who oversaw the debacle, and he who knew when to walk away from the mess in a Blairite fashion leaving others to clear up.

His history does not instill confidence. His time is up. Yet I predict that he will walk away without much distress in 2010 and no doubt some other organization will suffer at his hands. Remember his name.

The postal worker is as much the victim as the customer served.

Lets send a  card to Crozier – six by six, with the following sentiments: 

Merry Christmas, Now bugger off!

Address it to: Adam Crozier, Chief Executive, Royal Mail.

He'll get it!


December 24, 2009 - Posted by | Uncategorized | , , , , , ,

1 Comment »

  1. Pricing in proportion has not “begun” recently – it began over three years ago. At the time, every address in the country had a size template delivered to enable customers to check their mail before sending and no doubt many of them treated it as “junk mail” and disposed of it accordingley, considering it unimportant. The public expects us to run a cheap and efficient service but that is disrupted by items that are outside our normal machine friendly parameters, and we quite rightly price them slightly differently. It is the senders responsibility to ensure that the correct postage is paid, not Royal Mails and may I suggest that another option may be to simply destroy the offending items as they are usually without a return address as well as correct postage. I as a humble postie am furious that the nanny state we live in is full of twits like you that think everyone else is at fault if it causes you a problem and yet the forces of economic administration cares little for the struggle that a service like Royal Mail has to survive against both competition and brain dead customers who can’t take the trouble to do their side of the transaction properly.


    Comment by rhino49 | December 26, 2009 | Reply

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